Refund Policy
Refund Policy template for print-service transactions and failed or duplicate payments.
Template note: Replace placeholders and have the final policy reviewed for your actual business, data flows and applicable law before production.
Failed transactions
If a payment is captured but the service is not created, verify the transaction and provide a retry or refund according to the payment provider and your published timeline.
Duplicate payment
Investigate verified duplicate charges and refund eligible duplicates.
Completed print jobs
Physical or completed digital print work may be non-refundable once produced, except where the business made an error or applicable law requires otherwise.
Incorrect customer file
If the customer supplied the wrong file or information, clearly state the correction/reprint policy before payment.
How to request a refund
Publish a real support channel, transaction ID requirements and expected resolution timeline before launch.